Table of Contents
Troubleshooting Common Order Issues
Updated
by Nick Granger
Brief Overview
This article provides guidance on how to troubleshoot common issues you may encounter when placing an order on the GiftDeals website. By following these steps, you can resolve many order problems or know when to contact our customer service team.
Common Order Issues
You might experience the following common issues when placing an order:
- Payment failures during checkout.
- Order cancellation due to screening failure.
- Order cancellation due to inventory discrepancies after the order is placed.
Payment Failures
If your payment fails during checkout, please try the following:
- Double-Check Information: Verify all your payment card information, including the card number, expiration date, and CVV.
- Accepted Payment Methods: GiftDeals only accepts Visa and MasterCard. Please ensure you are using one of these card types.
Order Cancellation (Screening)
After you place an order, it goes through a screening process. Orders may be canceled if:
- Address Mismatch: Your payment card's billing address does not exactly match the billing address you provided during checkout.
- Phone Number Mismatch: The phone number you provided cannot be matched to you at the address provided.
- Suspicious Email: Your email is flagged as suspicious by other merchants.
- Public Source Verification: GiftDeals is unable to verify your information against public sources.
- Other Risk Indicators: Other risk services have a negative indicator.
Order Cancellation (Inventory)
If your order passes the screening process, GiftDeals confirms the availability of the gift cards you ordered. In the event of an inventory discrepancy (for example, an incorrect count or a card issue), your order may be canceled.
- Out-of-Stock: If your order is canceled due to an inventory issue, you will need to browse the site for an alternative value of the same brand or return later when new inventory is added.
Other Order Issues
If you receive an error message on the website, or via email, such as "processing", "pending", "on hold", or "cancelled", please try all the troubleshooting steps outlined in this article.
When to Contact GiftDeals Customer Service
If you have completed all troubleshooting steps, and you are still unclear about the reason for your order cancellation or failure, please contact GiftDeals customer service for further help.
Information to Provide to Customer Service
When contacting support, be sure to provide as much detail as possible regarding the issue, including the following:
- Your order number.
- The email address you used to place the order.
GiftDeals Guarantee
- Gift Card Validity: GiftDeals guarantees the validity of the gift card number, PIN (if there is one), and the balance at the time of purchase.
- Problem Resolution: GiftDeals will attempt to resolve any issues with gift card redemption.
- Refund Guarantee: If GiftDeals is unable to resolve an issue with a gift card, you will be refunded for that gift card.
- 60-Day Guarantee: You must notify GiftDeals of any issues before the end of the 60-day purchase guarantee period.
Summary and Key Takeaways
If you encounter problems when placing an order on GiftDeals, start by verifying your payment information. Be aware that your order may be cancelled if your contact information does not match what is on file for your payment card. Also, orders may be canceled due to an inventory issue after the purchase is made. If you are unable to resolve your issue using the troubleshooting above, please contact GiftDeals for further assistance.
Related Content
If the issue is not resolved by the merchant's customer service, contact GiftDeals.
