Troubleshooting Gift Card Issues

Brief Overview

This article provides guidance on how to troubleshoot common errors that may occur when redeeming a gift card purchased from GiftDeals. By following these steps, you'll be able to identify and resolve many issues or, know when to seek further assistance.

Common Gift Card Errors

You might encounter the following common errors when trying to redeem your gift card:

• Invalid code/number error at checkout
• Insufficient funds message at checkout
• Website or checkout errors that appear to be gift card issues

Initial Troubleshooting Steps

If you encounter an error, start with these basic steps:

1. Re-enter Information: Carefully re-enter the gift card number and PIN (if there is one). Codes can be long and prone to miskeying.
2. Check the Balance: Verify your gift card's remaining balance on the merchant's official website using their balance check tool.

Importance of a Usage Log

• Track Spending: If you do not spend the entire balance on a gift card, it is a good idea to keep a usage log. This log will help you keep track of remaining funds on your card.

Identifying Technical Issues

If the error persists, it could indicate a technical issue, either with the merchant or with your card:

1. Try a Different Payment Method: Attempt to use another payment method (like a credit card) on the merchant's website. This can help determine if the issue is specific to gift card redemption, or something with your account.
2. Look for Widespread Issues: If you are unable to check out using any payment type, this may mean the merchant's website may be experiencing widespread issues if you see:
   • Other errors or unusual messaging on the website.
   • Inability to contact merchant customer service.
   • Unusually long wait times for customer service.
3. Test with a Different Gift Card: Try to redeem a gift card from another source to check whether the issue is specific to your GiftDeals card.

Contacting Merchant Customer Service

• First Point of Contact: Always try to resolve any gift card issues with the merchant's customer service first, as they are in the best position to assist you.

Contacting GiftDeals Customer Service

If you have tried all of the troubleshooting above, and have not resolved the issue with the merchant, then contact GiftDeals customer service for further assistance.

• Provide Necessary Information: When contacting GiftDeals, include the following:
  • Your access ID (from the delivery email), or the last four digits of the gift card number.
  • Detailed information about the issue, including what you have already tried.
  • Do Not send the full gift card number to GiftDeals (unless specifically requested after confirming the party is your merchant).

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Summary and Key Takeaways

When troubleshooting gift card errors, always start by re-entering the information and checking the balance on the merchant's official website. If the issue persists, try a different payment method, and reach out to the merchant's customer service team. Contact GiftDeals if the merchant cannot resolve your issue.

Related Content

• Redeeming Gift Cards
• Gift Card Delivery